Resident FAQ
NT Management Company · 2999 Overland Ave, Suite 130, Los Angeles, CA 90034
Q1. When is rent due?
Rent is always due on the 1st of the month.
If payment is not received by end of the due date, a late fee is automatically charged and must be included with your next payment.
Q2. How do I pay my rent?
Online — log in to the Resident Portal at benleedsproperties.com/currentresidents.
In person — visit our office.
By mail — send a check or money order (note your address and unit # on the memo line) to:
NT Management Company, 2999 Overland Ave, Suite 130, Los Angeles, CA 90034
⚠ Cash is not accepted.
Q3. What happens if I can’t pay my rent?
Call us right away at (480) 418-2825. The sooner you reach out, the better.
Q4. How do I request a repair?
Log in to the Resident Portal and submit a maintenance request.
After-hours emergencies only — call 310-756-4029. If no answer, try 310-654-9291, 310-963-2529, or 310-628-9744.
After-hours lines are for threatening emergencies only, not routine maintenance.
If damage was caused by you or your guests (e.g., improper item flushed), you will be charged for the repair.
Q5. What counts as an emergency?
An emergency is a maintenance problem that poses a safety hazard or risk of imminent property damage that cannot wait until the next business day.
Examples: overflowing toilet, broken pipe, sudden electrical short.
Gas leak? Call your gas company first.
Power outage? Call the electric company first to check for an area-wide outage.
Links to utility companies are available in the Helpful Links tab of the Resident Portal.
Q6. Will I be notified before a repair person enters my home?
Yes — we provide 24-hour notice before entry, unless you have agreed to allow vendors to enter on an as-available basis.
You do not need to be home, but you must provide access for repairs.
In a suspected emergency (e.g., burst pipe), notice is not legally required, but we will send a courtesy text before entering your unit.
Q7. How do I get my security deposit back? Can I use it for last month’s rent?
Security deposits cannot be used in place of rent — including your last month. Unpaid rent may result in eviction proceedings.
Within 21 days of move-out, you will receive an itemized accounting of any charges deducted and the appropriate refund.
Q8. I’m locked out — what do I do?
Call a locksmith at your own expense.
If an on-site manager is available, they can let you in at no charge.
If no on-site manager is available, we can dispatch an employee. A fee applies based on time and location (this fee goes directly to the employee, not the company).
Lock replacement is available for an additional charge.
Q9. My roommate wants to move out — what are my options?
Replacing your roommate: The new roommate must complete an application, provide 2 forms of ID, and submit their most recent month of pay stubs. If approved, they will be added to the lease.
Keeping the unit alone: Submit your most recent pay stubs showing you can afford the unit independently. If approved, your roommate will be removed from the lease.
Roommate change fee: $375.00
The security deposit is settled between roommates — the office does not release any portion of the deposit until all roommates have moved out.
Q10. My neighbor is too loud — what should I do?
Start by speaking with your neighbor calmly and directly — they may simply be unaware of the issue.
If the behavior continues, notify management and we will contact the tenant.
If the problem persists after our intervention, email the office so further steps can be taken.
Q11. Can I host a party or use the common areas?
Guests should remain in your unit and not congregate in common areas without management approval.
House Rules regarding noise must be observed at all times.
You are responsible for any damage your guests cause.
Do not prop open security gates for guests — this compromises the safety of all residents.
Garage or yard sales are not permitted (they cause obstruction, debris, and nuisance).
Q12. Someone is parked in my spot — what do I do?
Leave a polite note on the vehicle. If it is not moved within a reasonable time, contact the office for assistance.
Q13. Someone broke into my unit or car — what do I do?
File a police report.
Contact our office to report any damage to the building and provide a copy of the police report.
File a claim with your renters’ insurance provider.
Q14. Am I allowed to have a pet?
Yes — we are a pet-friendly company. Contact the leasing agent and we will add a pet addendum to your lease.
Pet rent and a pet deposit apply.
Q15. I want to add someone to my lease — how?
Contact the office first.
The new occupant must complete an application, provide 2 forms of ID, and submit their 2 most recent months of pay stubs.
If approved, they will be added to the lease.
Q16. I want to break my lease — what happens?
You are responsible for the full duration of your lease.
Contact the office and refer to your lease agreement for details.
An early termination fee applies.
Still have questions? Call us at (480) 418-2825 — we’re happy to help!